These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “Tenant”, or “you”) and Luxemss Resources (SSM Registration No. 202603121194 / PG0587419-T), a sole proprietorship registered in Malaysia with its principal office at No 46, Jalan Bidara 3, Saujana Utama 3, 47000 Sungai Buloh, Selangor (“LuxGov”, “we”, “us”, or “our”).
By accessing or using the LuxGov platform (“Platform”), creating an account, or subscribing to any service plan, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation.
If you do not agree to these Terms, you must not access or use the Platform.
“Authorised User” means any individual granted access to the Platform under a Tenant account, authenticated via Microsoft Entra ID or email/password credentials.
“Building Code” means any statute, regulation, standard, or code of practice applicable to building design, construction, or compliance in a given Jurisdiction, including but not limited to NCC 2022 (Australia), UBBL 1984 (Malaysia), BCA/SCDF regulations (Singapore), Building Regulations (United Kingdom), and IBC/NFPA codes (United States).
“Compliance Output” means any report, score, verdict, analysis, deficiency list, non-conformance finding, evidence summary, or other output generated by the Platform’s automated compliance engine, including outputs generated with the assistance of artificial intelligence.
“Jurisdiction” means any of the supported regulatory territories: Malaysia (MY), Singapore (SG), Australia (AU), United Kingdom (UK), or United States (US).
“Platform” means the LuxGov compliance intelligence platform, including the web dashboard, API endpoints, storage services, AI processing engine, and all related infrastructure hosted on Microsoft Azure.
“Subscription Plan” means the service tier selected by the Client, being one of Trial, Standard, Professional, or Enterprise.
“Tenant Data” means all data uploaded to, created within, or generated by the Platform on behalf of a Tenant, including building drawings, engineering reports, certificates, compliance documents, audit outputs, and project metadata.
3.1. LuxGov is a business-to-business (B2B) software-as-a-service (SaaS) platform that provides automated compliance auditing services for the built environment — architecture, engineering, and construction.
3.2. The Platform enables Tenants to upload building compliance documents, which are analysed against jurisdiction-specific Building Codes through a seven-stage automated pipeline comprising document intake, classification, AI-assisted analysis, compliance scoring, non-conformance identification, report generation, and human authority confirmation.
3.3. The Platform operates across five Jurisdictions (MY, SG, AU, UK, US), with sovereign data storage allocated per Jurisdiction to meet local data residency requirements.
4.1. To use the Platform, the Client must register an account and provision a Tenant. Registration may be completed through the Platform’s self-service onboarding flow or by contacting LuxGov directly.
4.2. Authentication is provided via Microsoft Entra ID (Azure Active Directory) for enterprise single sign-on, or via email and password for standard access. The Client is responsible for maintaining the security of all authentication credentials.
4.3. The Client must ensure that all Authorised Users comply with these Terms. The Client is responsible for all activities conducted under its Tenant account.
4.4. The Client must provide accurate, current, and complete registration information and promptly update such information if it changes.
5.1. The Platform is offered under the following Subscription Plans:
| Plan | Monthly Fee | Features |
|---|---|---|
| Trial | Free (5 days, max 10 audit jobs) | Limited access for evaluation purposes |
| Standard | MYR 299/month | 1 project, 3 users, single jurisdiction |
| Professional | MYR 599/month | 5 projects, 10 users, multi-jurisdiction |
| Enterprise | MYR 1,499/month | Unlimited projects/users, all jurisdictions, priority support, WORM audit retention |
5.2. Pricing is quoted in Malaysian Ringgit (MYR) as the base currency. Local currency equivalents (AUD, SGD, GBP, USD) are available and will be displayed at the point of subscription.
5.3. All fees are exclusive of applicable taxes. Clients are responsible for any applicable sales tax, service tax (SST), goods and services tax (GST), or value-added tax (VAT) imposed by their Jurisdiction.
5.4. Subscriptions are billed monthly or annually in advance via Stripe. Payment is due on the billing date. LuxGov does not store payment card details — all payment processing is handled by Stripe Inc. in accordance with PCI DSS requirements.
5.5. LuxGov reserves the right to modify pricing with thirty (30) days’ prior written notice. Price changes will take effect at the start of the next billing cycle following the notice period.
6.1. New Tenants may be offered a Trial plan, limited to five (5) calendar days and ten (10) audit jobs.
6.2. Trial accounts are subject to all Terms except payment obligations. At the end of the Trial period, the Tenant must subscribe to a paid plan to continue accessing the Platform. If no subscription is activated, the Tenant account will be suspended and Tenant Data will be retained for thirty (30) days before deletion.
6.3. LuxGov reserves the right to modify, suspend, or discontinue the Trial offering at any time without notice.
7.1. In using the Platform, the Client agrees NOT to:
7.2. LuxGov reserves the right to suspend or terminate access immediately upon discovering any violation of this Acceptable Use Policy.
Compliance Outputs generated by the Platform are evidence summaries produced with the assistance of artificial intelligence. They do NOT constitute compliance certifications, legal advice, professional engineering opinions, building certifier determinations, or regulatory submissions or approvals.
8.2. Human authority — specifically a qualified certifier, registered professional engineer, lead auditor, or other competent person as required by the applicable Building Code — is required for all compliance determinations. The Platform enforces this requirement architecturally: no Compliance Output is marked as final without human confirmation.
8.3. The Client acknowledges and agrees that AI-generated analysis may contain errors, omissions, or inaccuracies; Compliance Outputs must be independently verified by a qualified professional before being relied upon for regulatory, contractual, or construction purposes; and the Client bears sole responsibility for any decisions made or actions taken based on Compliance Outputs.
8.4. LuxGov expressly disclaims all liability for regulatory outcomes, building defects, construction failures, inspection results, certification decisions, or any other consequence arising from reliance on AI-generated Compliance Outputs without independent professional verification.
9.1. Platform Ownership. LuxGov retains all right, title, and interest in and to the Platform, including all software, algorithms, AI models, user interfaces, governance templates, jurisdiction rule libraries, documentation, and trademarks.
9.2. Tenant Data Ownership. The Client retains all right, title, and interest in and to Tenant Data. LuxGov acquires no ownership rights in Tenant Data.
9.3. Licence to Process. The Client grants LuxGov a limited, non-exclusive, worldwide licence to process Tenant Data solely for the purpose of providing the Platform services. This licence is automatically revoked upon termination of the subscription.
9.4. Aggregated Data. LuxGov may use anonymised, aggregated, and de-identified data derived from Tenant Data for the purposes of platform improvement, benchmarking, and market analysis. Such aggregated data will not identify the Client or any individual.
10.1. Tenant Data belongs to the Client at all times. Upon written request, LuxGov will provide a complete export of Tenant Data in standard formats (JSON, CSV, DOCX, PDF) within fifteen (15) business days.
10.2. Upon termination of the subscription, the Client will have a thirty (30) day grace period to export Tenant Data. After this period, Tenant Data will be deleted in accordance with the data retention schedule set out in the Privacy Policy, subject to any regulatory retention requirements.
10.3. Certain data stored in WORM (Write Once Read Many) protected archives — specifically audit logs and published compliance reports in Jurisdictions with mandatory retention periods (Australia, United States) — cannot be deleted before the expiration of the applicable retention period. The Client acknowledges and consents to this retention as a regulatory requirement.
11.1. Each party agrees to maintain the confidentiality of the other party’s Confidential Information and not to disclose it to any third party without prior written consent, except as required by law or as necessary to perform obligations under these Terms.
11.2. “Confidential Information” includes, without limitation: Tenant Data, subscription terms, pricing, technical architecture details, security measures, and any information marked or reasonably understood to be confidential.
11.3. The obligations of confidentiality survive termination of these Terms for a period of three (3) years.
12.1. Cap on Liability. To the maximum extent permitted by law, LuxGov’s total aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid by the Client to LuxGov in the twelve (12) months immediately preceding the event giving rise to the claim.
12.2. Exclusion of Consequential Damages. In no event shall LuxGov be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or revenue, loss of data, cost of procurement of substitute services, building defects or regulatory penalties arising from reliance on Compliance Outputs, or delays in construction, inspection failures, or certification rejections.
12.3. Exceptions. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot be excluded or limited by applicable law.
13.1. Client Indemnification. The Client shall indemnify, defend, and hold harmless LuxGov from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: the Client’s breach of these Terms; the Client’s violation of applicable law; any claim by a third party arising from the Client’s use of Compliance Outputs without independent professional verification; or Tenant Data that infringes the intellectual property rights of any third party.
13.2. LuxGov Indemnification. LuxGov shall indemnify, defend, and hold harmless the Client from and against any claims that the Platform infringes the intellectual property rights of any third party in the relevant Jurisdiction.
14.1. LuxGov targets high service availability using commercially reasonable efforts. Specific uptime commitments and any service credits are established for Enterprise plan subscribers under separate service level agreement.
14.2. Scheduled maintenance will be communicated at least forty-eight (48) hours in advance via email to the Tenant administrator.
14.3. Support is provided via email at admin@luxgov.net. Response time targets vary by Subscription Plan and are best-effort during LuxGov's normal business hours. Enterprise plan subscribers may request formal service level commitments under separate agreement.
15.1. LuxGov may suspend access to the Platform if: the Client fails to pay any fees when due and such failure continues for fifteen (15) days after written notice; the Client breaches the Acceptable Use Policy; suspension is required to comply with applicable law or a court order; or continued provision poses a security risk to the Platform or other Tenants.
15.2. During any period of suspension, Tenant Data will be preserved.
16.1. Termination for Convenience. Either party may terminate the subscription by providing thirty (30) days’ written notice to the other party. Termination takes effect at the end of the current billing cycle following the notice period.
16.2. Termination for Cause. Either party may terminate immediately upon written notice if the other party commits a material breach not remedied within fifteen (15) days of written notice, becomes insolvent, or fails to pay fees for a period exceeding thirty (30) days.
16.3. Effect of Termination. Upon termination, the Client’s access to the Platform will be revoked. The Client will have thirty (30) days from the date of termination to export Tenant Data. Termination does not relieve the Client of any payment obligations accrued prior to termination.
17.1. LuxGov processes Personal Data in accordance with its Privacy Policy and, where applicable, the Data Processing Agreement. Both documents form an integral part of these Terms.
17.2. The Client is responsible for ensuring that it has obtained all necessary consents and authorisations to upload Personal Data to the Platform.
18.1. The Platform integrates with: Microsoft Azure — cloud infrastructure, compute, storage, identity (Entra ID); Anthropic Claude — AI-powered compliance analysis (API processing only; Anthropic’s API terms prohibit using inputs for model training); and Stripe — payment processing.
18.2. LuxGov is not responsible for the availability, performance, or terms of service of third-party providers.
19.1. These Terms shall be governed by and construed in accordance with the laws of Malaysia.
19.2. Where the Client is domiciled in Singapore: applicable PDPA 2012 rights are not excluded. Where domiciled in Australia: applicable Competition and Consumer Act 2010 (Cth) consumer guarantees are not excluded. Where domiciled in the United Kingdom: the Client’s statutory rights under the Consumer Rights Act 2015 are not affected. Where domiciled in the United States: applicable CCPA/CPRA rights are not excluded.
20.1. The parties agree to attempt to resolve any dispute through good faith mediation before commencing formal proceedings.
20.2. If the dispute is not resolved through mediation within sixty (60) days, either party may submit the dispute to binding arbitration administered by the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, Malaysia. The arbitration shall be conducted in English by a single arbitrator.
20.3. Nothing in this Section prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.
21.1. Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, government actions, power failures, internet outages, cloud service provider outages, or cyberattacks.
21.2. If the force majeure event continues for more than sixty (60) days, either party may terminate the subscription upon written notice.
22.1. LuxGov may modify these Terms from time to time. Material changes will be communicated to the Client by email or via the Platform dashboard at least thirty (30) days before they take effect.
22.2. Continued use of the Platform after the effective date of modified Terms constitutes acceptance.
23.1. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary or severed from these Terms. The remaining provisions shall continue in full force and effect.
24.1. These Terms, together with the Privacy Policy, Data Processing Agreement, and any subscription confirmation, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals, or agreements.
Luxemss Resources
SSM No: 202603121194 (PG0587419-T)
No 46, Jalan Bidara 3, Saujana Utama 3, 47000 Sungai Buloh, Selangor, Malaysia
Email: admin@luxgov.net
Website: www.luxgov.net